下面是范文網(wǎng)小編收集的酒店前臺(tái)接待服務(wù)用語(yǔ)3篇 前臺(tái)的接待用語(yǔ)，以供借鑒。
酒店前臺(tái)接待服務(wù)用語(yǔ)1
酒店前臺(tái)接待英語(yǔ)用語(yǔ)
一、預(yù)訂服務(wù)
Good is Room I help you?早上好，客房預(yù)訂處，我能為您做什么？
What kind of room would you like to reserve ? 您想訂哪種類型的房間?
A single room or a double room ?
要單人間還是雙人房間？
For which dates do you want to book the rooms ? 您想訂哪幾天的房間呢？
What time will you be arriving?
您將在何時(shí)到達(dá)？
May I know your name ?
您能告訴我您的名字嗎？
How long will you be staying?
您將要住多久？
I’d like to confirm your reservation.我要確認(rèn)一下您的預(yù)訂。
I’ll check the room availability.我查查客房預(yù)訂情況。
You should pay a deposit of US$1000 beforehand.您應(yīng)預(yù)期付1000美元的定金。
There is a 10 per cent %的折扣。
二、接待服務(wù)
What kind of room would you be prefer? 您要什么樣的房間？
Have you got a booking?
您預(yù)訂了嗎？
A single room or a double room?
要單人間還是雙人房間？
A double room costs 368 Yuan per night.雙人房的房?jī)r(jià)是每晚368元。
Breakfast is also included.早餐也包括在內(nèi)。
May I see your passport?
我能看一下您的護(hù)照嗎？
Could you fill in this form, please?
請(qǐng)您填一下這張登記表好嗎？
This is your room card and room key?
這是您的房卡和房間鑰匙。
Could you sign your name, please?
請(qǐng)您簽一下名，好嗎？
If you leave after 6:00 , you’ll have to pay the full account.晚上六點(diǎn)以后退房,按全天收費(fèi)計(jì)算.You’ll have to register individually, please.請(qǐng)你們分開登記。
How would you like to pay , sir , in cash or by credit card ? 先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？
I feel terribly is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個(gè)季節(jié)人多，各種房間都訂滿了。
Do you know which unit is responsible for the reception?
您知道您是由哪個(gè)單位負(fù)責(zé)接待的嗎？
Could you keep your room key until you check out ?
請(qǐng)您在住宿期間自己保管鑰匙，直到結(jié)帳離開。
三、收銀服務(wù)
Here is your ’s 2000 Yuan in all.這是您的賬單?？偣?000元。
How would you like to pay , sir , in cash or by credit card ? 先生，請(qǐng)問(wèn)您是用現(xiàn)金付款還是用信用卡付賬？
Please check it and sign here.請(qǐng)核對(duì)一下，在這里簽個(gè)字。
I will write out a receipt for you.我給您開一張收據(jù)。
May I check the details for you , please?
我能為您核對(duì)賬單上的詳細(xì)內(nèi)容嗎？
Do you have any charges for this morning?
您今天是否掛帳用酒店的服務(wù)?
We’ll have to charge you $10 extra.我們要向您額外收10美元。
Did you make any phone calls from room, sir?
先生，您從房間打過(guò)電話嗎？
Excuse me , sir , but I don’t think that will be enough.先生，對(duì)不起，我認(rèn)為錢數(shù)不夠。
I am sorry ,sir ,there has been an error in your wait a minute while I correct it.對(duì)不起，先生，您的帳單算錯(cuò)了。請(qǐng)稍候，我馬上把它改過(guò)來(lái)。
Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下來(lái)了嗎？能請(qǐng)您在行李拿下來(lái)后再結(jié)帳嗎？
Sorry , your credit card has been stopped to the regulations of bank, it must be cancelled.對(duì)不起,您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。
四、兌換外幣
The rates of exchange are on the board there.今天的兌換牌價(jià)在那里的牌子上。
How much would you like to change?
您要換多少？
It’s Yuan RMB for one US dollar?
1美元兌換元人民幣。
情景對(duì)話
一、Check in
:Good afternoon , to our I help you ? G: booked a room one week :May I have your name please , sir ?
G:John :Just a moment , I look through out , We do have a reservation for you , city view single room with ’ve paid 2000 Yuan RMB as a that correct ?
G:That’s :Would you please fill in this registration card , sir ?
G: you think I’ve filled in everything :Let me see …Name , address, nationality, forwarding address , passport number , signature and date of , here , forget to fill in the date of I fill it in for you ? You are leaving on…
G:October :May I see your passport , please ? Thank you , everything is in here is your room number is ’s on the 11th floor and your room rate is 500 RMB per is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on make sure that you have it with you all the need to show it when you sign for your meals and drinks in the restaurants and the :Yes, I’ll keep it with care , thank :I hope you enjoy yours stay with :Good afternoon, I help you?
G:Good afternoon, I want a single room, :Have you made a reservation?
G:No, I haven’:How long do you want to stay?
G:Three :I’ll see what we have, , can offer you a room on the eight ::May I see your passport?
G:Of you :Thank you fill in this form, please?
G: it :Thank you, Here is your ’s Room 808 on the eight :Thank you very night.二、Check out
:Good I help you?
G: would like to check I have my ?
C:Certainly, sir, May I know your name and your room number, please ? G:Dennis black, Room :All is your bill, total is 1800 :The figure seems :How would you like to pay, , in cash or by credit card ? G:In is the :Thank you, a moment, please , I’ll write out a receipt for ．C:Good I help you?
G:Yes, I’d like to check out :Can I have your name and room number, please ?
G:John smith, room :May I have your room key, please ?
G: you :Just a moment, please….. is your you like to check it ?
G:I’m ’s the 20 Yuan for ?
C:That’s for the drinks you ordered from your :I :How would you like to make payment , ?
G:I’d like to pay in :That’ll be 2180 :Here you :Here’s your change and receipt , , I’ll send a bellman up to get your :Thank :You are welcome , Good-bye.三、Reservation
:Good is room I help you ? G:Yes , I’d like to book a room , :Fine , For which date ?
G:For :For how many nights ?
G:Two :A single room or a double room ?
G:A double :Could you give me your name , please ?
G: :May I have your telephone number , please ?
G:021-
C:What time do you expect to arrive , sir ?
G:At about :Fine , Cook , a double room for and :That is :Good-bye and we are looking forward to seeing :Good I help you ?
G:I’d like to make a :When for ?
G:For :For how long ?
G:About a :Could you hold the line , please ? I’ll check….Thank you for waiting , ’m afraid our hotel is fully booked on those :That’s all :We’re very sorry , hope you understand
酒店前臺(tái)接待服務(wù)用語(yǔ)2
酒店前臺(tái)接待日常用語(yǔ)
第一部分 問(wèn)候
to haiyatt garden ’m ***, what should I call you, please?
歡迎光臨海悅酒店。我是***，請(qǐng)問(wèn)我該怎么稱呼你呢？
morning/afternoon/evening, Sir/ can I do for you? 先生/女士，你好！請(qǐng)問(wèn)我能為您做點(diǎn)什么？
name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我為您做些什么，請(qǐng)告訴我。
you have any problems, please feel free to contact us.如果你有任何需要，請(qǐng)隨時(shí)聯(lián)系我們。
Part 2 Helping to Check-in
第二部分 幫助入住
have a seat for a while I’ll help you with the check-in procedure.請(qǐng)?jiān)谀沁吷宰粫?huì)兒，我將會(huì)為您辦理入住手續(xù)。
you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.請(qǐng)把您的護(hù)照和信用卡交給我。辦完入住手續(xù)后，我會(huì)馬上歸還給您。
many nights will you stay this time?
這次入住您會(huì)住多少天？
room would you like, smoking room or non-smoking room? 您是要吸煙房間還是不吸煙房間？
me, Sir/ would you like to pay the deposit, together or separately?
先生/女士，不好意思，打攪一下。請(qǐng)問(wèn)您是要分開付押金還是一起付呢？
Here is your room key and the breakfast you please sign here? 這是您的房卡和早餐券。請(qǐng)您在這里簽個(gè)名好嗎？
are your passport and the credit can go up to the room now I hope you enjoy your stay with us..這是給回您的護(hù)照和信用卡?，F(xiàn)在您可以上房間了。希望您在這里居住愉快。Part 3 Providing Service During Staying
第三部分 居停期間提供服務(wù)
Regular Service常規(guī)服務(wù)
(1)Please wait a ’ll transfer it for you..請(qǐng)稍等一下。馬上為你轉(zhuǎn)接過(guò)去。
(2)Becauseso please be careful.今天外面在下雨，地面很滑走路時(shí)請(qǐng)多加小心。
Internet Service網(wǎng)絡(luò)服務(wù)
There is free broadband Internet access in every room , connector plug is on the desk.寫字臺(tái)上有寬帶插頭，您可以隨便使用。
(2)There is a little trouble in the computer service center, so the Internet is disconnected wait a while, It’ll be recovered soon.對(duì)不起，酒店的電腦服務(wù)中心出現(xiàn)了一點(diǎn)小故障，房間暫時(shí)不上了網(wǎng)，請(qǐng)稍候一下就會(huì)恢復(fù)正常。
(3)Ok, I’ll arrange a computer engineer to help you.好的，我馬上安排電腦員上去幫您。
About the Laundry關(guān)于洗衣
The laundry collected between 8am to 6pm will be returned at midnight on the same day;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八點(diǎn)到下午兩點(diǎn)接洗衣將會(huì)在當(dāng)天午夜前送回；而下午兩點(diǎn)到次日八點(diǎn)的洗衣將會(huì)在第二日下午兩點(diǎn)之前送回。
For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服務(wù)是八小時(shí)內(nèi)送回,而快洗是5小時(shí)。
(3)There is a stain on your clothes, and we’ll try our best to get rid of , I can’t guarantee that we can remove it totally.您的衣服上有很難洗掉的污跡，我們會(huì)盡最大的努力去處理，但不能保證一定可以處理掉。
(4)---Could you send someone up for my laundry, please?
請(qǐng)派人到我房間取要洗的衣服，好嗎？
===Certainly, room attendant will be up in a minute.好的,我們的服務(wù)員馬上到。
Medical Service醫(yī)療服務(wù)
(1)You don’t look very well seems to be wrong ?
你看上去有些不舒服, 還好吧 ?
(2)I feel dizzy and have a sore throat besides , I can not sleep well recently?
我感到頭暈，喉嚨痛。還有，最近都睡不好。
(3)Don’t worry , I will arrange a doctor to look after you.不要擔(dān)心，我將立即安排醫(yī)生照顧你。
(4)Any other symptoms? Like stomach ache, coughing, or nausea? 還有其他癥狀嗎？比如胃痛、咳嗽或者惡心？
(5)The doctor said you have got the ’ll prescribe some medicine for two tablets at a time, three times a ’d better stay in bed for one or two days.醫(yī)生說(shuō)你感冒了。她會(huì)給你開藥。這藥每次吃兩片，每天三次，并建議你最好在床上休息一兩天。
(6)---Are they strong?
== may make you a little the way, you should be sure to take them after you eat.---藥性強(qiáng)嗎？
==是的，會(huì)讓你犯困。還有，你得在用餐完畢后才能吃藥。
(7)Can you give me some medicine for heartburn?
你可以給點(diǎn)胃藥給我嗎？
(8)I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?
如果你不告訴醫(yī)生你是否有胃病史，恐怕他不能隨便給你胃藥。
(9)Well, I do have gastritis for two years.恩，我確實(shí)有兩年的胃病。
(10)Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?
你的血壓偏高，請(qǐng)問(wèn)你是否有糖尿?。?/p>
(11)How is the acid in your stomach? Is the acid feeling very strong? 胃酸的強(qiáng)度怎么樣？你是否感覺(jué)十分強(qiáng)烈？
(12)Are you taking other medicine at present? Please let us know just in case of chemical reaction..你最近有沒(méi)有服用其它藥物？為了防止藥品之間產(chǎn)生不好的化學(xué)反應(yīng)請(qǐng)告訴我們。
(13)Are you feeling better now, Sir?
先生，你好些了嗎？
(14)---What happened to your leg, Sir?
先生，你的腿怎么呢 ？
==I tripped and fell in the bathroom.我不小心在浴室摔倒了。
---Please don’t worry, I’ll ask the doctor to go to see you right away.請(qǐng)不要擔(dān)心，我馬上叫醫(yī)生過(guò)去。
Part 4 Apologize
第四部分 道歉
’m very could have been a mistake, and I do apologize for that.很抱歉。出了錯(cuò)誤，我應(yīng)當(dāng)?shù)狼浮?/p>
assure you it won’t happen again.我保證此類事情不會(huì)在發(fā)生。
do apologize for inconvenience on behalf of our hotel.對(duì)您造成的不便，我謹(jǐn)代表酒店向您道歉。
’m sorry to tell you that your medicine bottle(cosmetic bottle)was broken by sincerely apologize for that.非常抱歉，服務(wù)員在為您清理房間時(shí)，不小心打碎了你的藥瓶（化妝品瓶子）。
’m sorry to hear ’s ’ll look into the matter at once.很抱歉，這很不尋常，我立刻去調(diào)查一下。
’m very hope you’re not hurt Please forgive me..對(duì)不起，你沒(méi)事吧，請(qǐng)?jiān)徫摇?/p>
deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我們深感抱歉，小姐。請(qǐng)你把衣服拿去干洗，一切費(fèi)用，由酒店負(fù)擔(dān)。
’m terribly sorry Please do accept our ’ll do our best..請(qǐng)接受我們的道歉，我們會(huì)盡快想辦法。
’m sorry for will ask the repairman to fix it now.真是抱歉，我馬上安排人去修理。
Part 5 The Damage
第五部分 賠 償
’m afraid you’ll have to pay for the damage.恐怕您得賠償損失。I’m afraid you have to pay for the broken chair according to the hotel policy.根據(jù)酒店規(guī)定，恐怕你要對(duì)弄壞的椅子做出賠償。
The indemnity for the burned carpet is 100 Yuan.損壞地毯的賠償是人民幣100元。
I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains
on your bed linen.我很遺憾地告訴你對(duì)于床單上的血跡我們要收取100元特別洗滌費(fèi)。
Part 6 Expressing Appreciation
第六部分 道謝
you for your kind understanding.謝謝您的理解。
would like to thank you for your great support for our hotel.非常感謝您對(duì)我們酒店的大力支持。
Part 7 Say Goodbye
第七部分 道別
you a pleasant journey!祝您旅途愉快！
the house Sir,.I assure you that everything will be right next time you come.這是免費(fèi)的。我保證你下次光臨時(shí)，一切都會(huì)妥妥當(dāng)當(dāng)。
’m looking forward to seeing you luck！
我期盼再次見到你，祝你好運(yùn)！
Good Bye, and hope to see you again.再見，希望再見到您
酒店前臺(tái)接待服務(wù)用語(yǔ)3
御泉灣時(shí)尚酒店總臺(tái)服務(wù)用語(yǔ)
1、您好先生/女士，我能為您做些什么？
2、您好先生/女士，需要我?guī)兔幔?/p>
3、晚安，**先生/女士。
4、歡迎光臨御泉灣時(shí)尚酒店。
5、歡迎下榻御泉灣時(shí)尚酒店。
6、歡迎您來(lái)我們酒店下榻。
7、很高興見到您。
8、您們一行（團(tuán)隊(duì)）有多少人？
9、您一個(gè)人嗎？
10、您（們）希望臨近酒店院內(nèi)的地方安排一個(gè)房間嗎？
11、您們喜歡靠近……附近安排一間房間嗎？
12、現(xiàn)代時(shí)尚的標(biāo)準(zhǔn)間。
13、裝修別致、豪華寬敞的單人間。
14、豪華、寬敞的家庭房。
15、寧?kù)o、舒適的單人間。
16、尊貴、舒適、裝修豪華的總統(tǒng)套房。
17、……此房間非常適合您的需求。
18、……此房間對(duì)于您迎接您的小團(tuán)隊(duì)是十分方便的，也是極為理想的。
19、……同時(shí)，您可很快進(jìn)入夢(mèng)鄉(xiāng)而不受喧嘩的干擾。
20、……為此，您的孩子可以同在一房間，這樣您就不用為他們擔(dān)心。
21、我們這里有一套非常方便的客房，靠近停車場(chǎng)，同時(shí)我們也可以協(xié)助把您的行李送到房?jī)?nèi)客房 價(jià)格為RMB。
22、我們有一套寧?kù)o、裝修別致豪華的套間位于酒店后院副樓，價(jià)格為RMB。
23、您們喜歡選擇哪一種客房下榻？
24、請(qǐng)您先填寫登記表好嗎？然后是**太太。
25、好的，***先生/女士，請(qǐng)您登記一下好吧？
26、**先生/女士，您是第一次下榻我們酒店嗎？
27、**先生/女士，請(qǐng)您在這里簽一下名好嗎？
28、**先生/女士，您的證件能給我看一下（復(fù)印一下）好嗎？
29、請(qǐng)您告訴我您的身份證號(hào)碼好嗎？
30、**先生/女士，您是來(lái)自**（地方），那是一座非常美麗的城市。
31、您是使用信用卡還是現(xiàn)金？（如果是信用卡）麻煩您出示一下您的信用卡（如果是現(xiàn)金）**先生/女士，請(qǐng)您預(yù)付費(fèi)用RMB元。
32、您在店消費(fèi)需要簽單嗎？
33、先生/女士，您有預(yù)訂嗎？
34、先生/女士，您有旅行社（定房中心）預(yù)訂確認(rèn)書（單）嗎？
35、先生/女士，能告訴我您的全名嗎？
36、先生/女士，您是通過(guò)哪家旅行社（定房中心）預(yù)訂的？
37、對(duì)不起，先生/女士，您公司沒(méi)有與我們酒店簽署協(xié)議。
38、對(duì)不起，先生/女士。今天我們酒店客滿。我可以幫您在XX酒店預(yù)訂房間，請(qǐng)問(wèn)您是否愿意？
39、謝謝您對(duì)我們酒店的支持。
40、對(duì)不起，先生/女士，今天客房預(yù)定已滿，非常抱歉。
41、對(duì)不起，先生/女士。今天標(biāo)準(zhǔn)間預(yù)定已滿，我們僅有套間，您需要預(yù)定嗎？
42、對(duì)不起，先生/女士，我們沒(méi)有查到您的預(yù)訂。
43、今天晚上8：00四樓酒吧將有化妝舞會(huì)，一直次日凌晨2：00，歡迎您交際，去HAPPY。
44、今天晚上xx酒店的西餐廳將提供風(fēng)味牛排，營(yíng)業(yè)時(shí)間一直延長(zhǎng)到10：00，這樣好的美味佳肴值得去品嘗。
45、明天早上7：00—9：30請(qǐng)到一樓早餐廳去享受免費(fèi)的早餐。
46、這是您免費(fèi)的早餐券，請(qǐng)收好，時(shí)間是早上7：00—9：30。
47、請(qǐng)您帶著房卡，早上7：00—9：30到早餐廳可以享受免費(fèi)早餐。
48、**先生/女士，您的房間號(hào)碼是308號(hào)，這是您的房間房卡。
49、*先生/女士，電梯這邊請(qǐng)。
50、**先生/女士，這是行李員小李，他會(huì)幫您將行李送到房間。
51、行李員***，請(qǐng)將**先生/女士的行李送到308，請(qǐng)您帶客人上房。
52、** 先生/女士的房號(hào)是308,請(qǐng)您帶客人上房.53、這是您房間的鑰匙、房卡、兩份免費(fèi)早餐券，愿您在店過(guò)得愉快。
54、愿您在酒店度過(guò)一個(gè)美好的夜晚。
55、謝謝**先生/女士，我確信您會(huì)喜歡這樣富有特色的客房。您要有其他事情，請(qǐng)不要客氣，我們很樂(lè)意為您服務(wù)。
56、謝謝**先生，這是您的房間鑰匙和房卡。我確信這樣一個(gè)美好的夜晚是屬于您和您的太太的。
57、您好，總臺(tái)，很高興為您服務(wù)，請(qǐng)講。/您好，總臺(tái)，請(qǐng)問(wèn)有什么可以幫您？
58、您好，**先生/女士，您的房號(hào)是***嗎？
59、對(duì)不起，您要找的**先生/女士，沒(méi)有登記。
60、對(duì)不起，**先生/女士，沒(méi)有登記。
61、對(duì)不起，我們酒店沒(méi)有**公司用房。
62、對(duì)不起，我不能告訴您**先生/女士的房號(hào)，請(qǐng)您見諒。
63、對(duì)不起，**先生/女士，已經(jīng)離店了。
64、對(duì)不起，我這里很忙，您的電話是多少？我等一會(huì)給您回話好嗎？
65、對(duì)不起，這里是總臺(tái)。商務(wù)中心的電話是***，您需要轉(zhuǎn)嗎？
66、您好，**先生/小姐，馬上派服務(wù)員到您房間好嗎？
67、真的抱歉，我馬上派行李員到您房間。
68、感謝您，**先生/女士，我會(huì)將您的意見盡快反饋給我們經(jīng)理。
69、您好，是308房?jī)?nèi)的李先生/女士嗎？這里有您一份留言，有時(shí)間請(qǐng)您到總臺(tái)。
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